Key Takeaways
- A P&C reimbursement CSV fires after the claims core says sent — not when the FNOL landed or an adjuster opened the file.
- Claim last-four and coverage only. No “need cash until we pay?” footer on a successful send.
- Free is 1 device, 300 SMS lifetime, and 300 contacts. Developer is 25,000 SMS per year. Platform price is devices plus send volume.
- Policy-portal OTP stays off the reimbursement-batch SIM.
- Idempotency is claim-id plus payment-id — cores re-export when a check is voided.
Summary
Scenario 1001 is bulk CSV import for posted property-and-casualty claim reimbursements — not municipal rebates, not IRS refunds, not child support, not FX remittance. FNOL is a hint. The claims “sent” flag is the join. Service pricing is devices plus SMS send volume. You bring the phones and operator credit. Free is 1 device, 300 SMS lifetime, and 300 contacts. Developer is 25,000 SMS per year.
Starter allows 2 devices: claims-batch dual-SIM plus a spare chassis. Uncapped platform volume is not unlimited carrier SMS. Confirm fields in Developer Center.
FNOL · sent · SMS
claim + payment-id — voids re-export
A paid claim is not a quote follow-up
Sent copy names the claim and that money left. Cross-sell home/auto bundles belong on a STOP-bearing promo ledger. Mixing them on payment week is how you get a complaint and a STOP on the next loss.
CSV / Excel bulk, transactional SMS.
If ops exports the open-claim file at 09:00 and treasury sends at 14:22, texting at 09:05 is a lie. Join sent. Suppress the row if the payment later voids in the same cycle.
Reimbursement CSV matrix
| Row | Send | Failure |
|---|---|---|
| Sent | Claim last-four | Loan footer on success |
| Hold / subrogation | Separate template | Sent copy reused |
| Void same cycle | Suppress or correct | Two “we paid you” texts |
| Portal OTP | Auth pool | OTP on the claims radio |
Join disbursed, not FNOL
Persist claim-id plus payment-id. Signed callbacks. Webhooks, DLR. MCP wraps REST only.
What the row may contain
Last-four of the destination, coverage line, optional amount. No SSN. No full VIN in SMS. NAIC is not a reason to reuse municipal-rebate templates on a loss payment.
Devices, volume, and airtime
Catastrophe books can be large. We meter devices and platform sends. You pay the operator. Free (1/300/300) is a staff-claim dry run.
Claims operations
Charge both chassis before the send window. Setup, Downloads, pricing.
Decision guide
Ship when sent is the join. Delay if the FNOL file SMS-es at export. Not a CodeCanyon claims pack.
Reimbursement checklist
- Payment-id idempotency.
- Loan copy off the sent template.
- OTP off the batch SIM.
- Void suppress in-cycle.
- Developer Center fields confirmed.
Next steps
Scenario 941 rebate, scenario 761 tax refund.
Related product pages
Jump to the live product docs for this topic—not another long-form article.
- bulk SMS from Excel and CSVSpreadsheet campaigns
- contacts, lists, and segmentsAudience hygiene
- bulk SMS with consent best practicesHigh-volume outreach
- SMS API documentationLive endpoint reference
