Key Takeaways
- A “pint at window 1” text is operational. A “flavor of the week” blast is promo with STOP.
- HELP must name the window they ordered from — not the whole parlor group.
- Free is 1 device, 300 SMS lifetime, and 300 contacts. Developer is 25,000 SMS per year. Platform price is devices plus send volume.
- Auto-reply never invents a nut clearance or a refund.
- App OTP stays off the parlor radio.
Summary
Scenario 1171 is auto-reply and STOP for ice-cream parlor pickup — not pizzeria ovens, not hawker stalls, not winery flights, not pour-over coffee. The guest ordered a timed pint. Flavor-club merch must not share that radio or that suppress list. Service pricing is devices plus SMS send volume. You bring the phones and operator credit. Free is 1 device, 300 SMS lifetime, and 300 contacts.
Starter allows 2 devices: parlor dual-SIM plus a spare. Uncapped platform volume is not unlimited carrier SMS. Confirm keywords in Developer Center.
scoop · window · STOP club
order-id + window — never a nut pass
A scoop-ready text is not a flavor blast
Ready copy names the window. Flavor-club copy lives elsewhere. Mixing them means a guest who hates merch also misses the only pint they timed between errands.
Auto-reply and STOP, transactional SMS.
If HELP answers with the parlor’s flavor calendar instead of “Window 1, now,” the guest walks to the wrong counter. Operational HELP stays local to the ticket.
Parlor STOP matrix
| Message | Purpose | Failure |
|---|---|---|
| Pint ready | In-flight ticket | Club STOP mutes the window |
| Flavor club | Promo + STOP | Same SIM as pints |
| HELP | Window + order | Group-wide merch dump |
| App OTP | Auth pool | OTP on the parlor radio |
Pickup vs weekend promo
Persist order-id plus window. Signed webhooks. Webhooks, DLR. MCP wraps REST only.
Allergen replies are not auto
Auto-reply never grants a nut clearance or a refund. Staff handle that. FDA allergens are not an SMS decision.
Devices, volume, and airtime
Heat-wave banks spike. We meter devices and platform sends. Free (1/300/300) is one parlor proof.
Parlor operations
Charge the parlor chassis before open. Setup, Downloads, pricing.
Decision guide
Ship when promo STOP is purpose-level. Delay if one SIM does pints and flavor clubs. Not a CodeCanyon parlor pack.
Scoop checklist
- Window-keyed idempotency.
- Purpose-level STOP.
- HELP names window and order.
- No allergen or refund auto-reply.
- Developer Center fields confirmed.
Next steps
Scenario 1111 pizza, scenario 1051 hawker.
Related product pages
Jump to the live product docs for this topic—not another long-form article.
- SMS auto-reply and STOP keywordsOpt-out and keywords
- two-way SMS inboxReplies on your SIM
- SMS gateway use casesReal-world jobs
- SMS API documentationLive endpoint reference
